PRIVACY POLICY

Suzana is committed to protecting your privacy and ensuring the highest level of security for your personal data.
We comply with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and the French Data Protection Act of 6 January 1978, as amended.

For further information on data protection, please visit the Commission Nationale de l’Informatique et des Libertés (CNIL) website: www.cnil.fr .

This Privacy Policy explains how we collect, use, and protect your personal data when you browse or purchase on www.suzanaparis.com.

1. Data Controller

SUZANA
Simplified Joint Stock Company (SASU)
Registered office : 4 Rue Gounod, 75017 Paris, France
Paris Trade and Companies Register : 940 359 953
Email : contact@suzanaparis.com

2. Personal Data We Collect

When you use the Site, we may collect the following data:

Identity and contact information : name, email address, postal address, telephone number.
Transactional data : orders, payments, invoices, and delivery details.
Browsing data : IP address, browser type, pages visited, time spent on the Site.
Marketing and communication data : newsletter subscriptions, preferences, interaction history with Suzana.

Only data strictly necessary for the purposes described below are collected.

3. Purpose and Legal Basis of Processing

Your personal data are processed for the following purposes :

Purpose	Legal Basis
Managing orders, payments, deliveries	Contract execution
Customer service and communication	Contract execution and legitimate interest
Newsletter and promotional offers	Your consent (which can be withdrawn at any time)
Improving the website and user experience	Legitimate interest
Compliance with tax and accounting obligations	Legal obligation

4. Data Recipients

Your data are processed by Suzana and its authorized partners involved in site operation and order management (hosting provider, payment processors, logistics and delivery services).

Suzana does not sell or share your personal data with third parties for commercial purposes without your explicit consent.
Certain data may, however, be disclosed to public authorities if required by law.

5. Data Retention Period

Personal data are stored only for the period strictly necessary for their purpose :

Type of Data	Retention Period
Orders and invoicing	5 years from last transaction
Customer service and contact requests	3 years from last contact
Payment information	Retained by the payment provider under banking regulations
Browsing data	Up to 6 months
Marketing data (newsletter, promotions)	Until consent is withdrawn or 3 years after last interaction

After these periods, data are deleted or anonymized in accordance with applicable regulations.

6. Data Storage and Transfers

Data are stored on secure servers located within the European Union.

However, some of our trusted service providers (e.g. Shopify, analytics tools, newsletter management) may store data outside the EU.
In such cases, Suzana ensures that transfers are governed by Standard Contractual Clauses or another mechanism recognized by the European Commission to guarantee an equivalent level of protection.

7. Data Security

Suzana implements technical and organizational measures to protect your data from loss, alteration, unauthorized access or disclosure.
Payment transactions are encrypted and processed by certified third-party providers (Shopify Payments and PayPal).
Suzana never has access to your full banking details, and no payment information is stored on our servers.

8. User Rights

Under the GDPR and French law, you have the right to :

Access : obtain a copy of your personal data.
Rectify : correct inaccurate or incomplete information.
Erase (“right to be forgotten”).
Object : oppose certain processing operations for legitimate reasons.
Restrict processing : limit the use of your data under specific circumstances.
Data portability : receive your data in a structured format to transfer to another controller.

To exercise these rights, contact : contact@suzanaparis.com, providing proof of identity for verification.
If you believe your rights are not respected, you may file a complaint with the CNIL (www.cnil.fr).

9. Newsletters and Marketing Communication

You may subscribe to the Suzana newsletter to receive exclusive updates and offers.

In the case of an abandoned cart, you may receive a reminder email if you have entered your address without completing your order.
These communications are limited in frequency and designed to assist you with your shopping experience.

You may unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of each email — this will not affect your purchases or customer account.

10. Policy Updates

This Privacy Policy may be updated to reflect legal or technical developments.
The latest version is always available on this page.

Last updated : October 2025

For any questions regarding the protection of your personal data, please contact :
contact@suzanaparis.com